Support

How can we help?

Get help with your account, interview sessions, transcription, purchases, or privacy.

Microphone and transcription

Interview Buddy needs microphone access only while an interview session is active. If transcription does not start, confirm microphone access in iOS Settings, return to the app, and reconnect the session. The live transcript can be expanded or collapsed at any time.

Interview language

The app interface follows your system language when supported and otherwise uses English. You can change the app interface language in Settings. Choose the interview language separately before starting a session so transcription and question recognition use the right language profile.

Connection recovery

If the network changes or the audio stream is interrupted, keep the app open while it reconnects. If recovery does not complete, pause and resume once. You can safely end the session if you no longer want the microphone to remain active.

Interview minutes and purchases

Your available balance appears on the Home and Settings screens. If an App Store purchase does not appear, use Restore Purchases where available, then contact support with the approximate purchase time. Never email a full receipt containing personal payment details.

Delete your account or data

You can delete individual interview records or permanently delete your entire account from Profile > Account Management in the app. Account deletion removes your sign-in identity and associated personal data and cannot be undone. See the Privacy Policy for details.